Diagnostic Support Technician

Job Description Senior Diagnostic Support Technician Automotive ElectronicsLocation: Heanor, DerbyshireSalary: 40,00045,000Contract: Permanent We're working with a specialist automotive electronics business based in Heanor, Derbyshire, supporting trade garages and workshops across the UK. They are looking to recruit a Senior Diagnostic Support Technician to join their technical support team, providing expert-level remote diagnostics and fault-finding assistance. This role is ideal for an experienced Master Technician or Diagnostic Technician looking to move off the tools, or for someone already working in a technical support, helpline, or remote diagnostics environment.The Role This is a phone-based technical role focused on remote diagnosis and problem solving. You'll use your in-depth automotive knowledge to identify root causes of complex vehicle faults and guide workshops towards effective repair solutions. You'll work closely with internal engineering and technical teams to ensure a high standard of support is delivered on every case.Key ResponsibilitiesProvide expert remote technical support to trade garages and workshop techniciansDiagnose complex vehicle faults using structured questioning and technical reasoningInterpret fault codes, live data and diagnostic reports to identify root causesCollaborate with internal technical and engineering teams to resolve issues efficientlyMaintain accurate records of diagnostic cases and technical findingsCommunicate clearly, confidently and professionally with customersKnowledge, Skills & ExperienceMinimum of 5 years' experience within the automotive industryBackground as a Diagnostic Technician, Technical Support Specialist, Technical Helpline Advisor, Field Technical Expert or Warranty Diagnostics professionalStrong understanding of modern vehicle electronics, ECUs and fault-finding techniquesExcellent analytical and problem-solving skillsConfident communicator with a customer-focused mindsetComfortable working in a phone-based, team-oriented technical environmentPassion for helping others resolve complex technical issuesWhy apply?Salary of 40,00045,000Opportunity to move into a senior technical support role away from the toolsFull training and ongoing technical developmentStrong long-term career progression within a growing technical functionCompetitive holiday allowanceSupportive, team-focused working environment with additional wellbeing and social benefitsFor more information or to apply, contact:Lewis Phillips 01582 369359JBRP1_UKTJ

Created: 2026-01-08