Operations Support Engineer

Salary: £52,900 - £79,300Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities. You will perform a diverse set of tasks in support of real-time operations and operations development: Responsibilities include but are not limited to:Serve as Responsible System Engineer, review and report on multiple systems performance and trending dataOversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systemsDevelop, maintain, and utilize necessary trending and monitoring tools/scripts in perl, python, Grafana, etc.Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarterReview and support factory design working groups and future systems development activities for impacts to system operabilityWork with a multi-site Enterprise to establish and maintain program processes and standardsUtilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental taskingProvide and lead 24x7 on-call anomaly support and resolution activitiesAssist in execution of training to include classroom instruction and/or simulator trainingInterface with government customers and factory specialists in technical exchanges and question answering forumsBasic Qualifications:Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) discipline plus 5 years of relevant technical/engineering experience OR 3 Years of relevant technical/engineering experience with Masters of Science in a STEM discipline; OR 0 Years of relevant technical/engineering experience with PhD in a STEM discipline.Experience in the use of LINUX, Perl, Python and similar development toolsPreferred Qualifications:Prior operations and/or systems engineering experienceExperience with trending and monitoring tools/scripts (perl, python, Grafana, etc.)Experience working in a geographically diverse team and matrix organizationAbility to lead and mentor junior engineers

Created: 2025-11-11