Branch Manager

Job Description At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group. We are looking for a Sales Manager to lead our Harpenden team.In this role you will be responsible for the overall financial and sales performance of your store. This is very much a hands-on role for someone with a lead from the front approach. You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills. We are also be interested in applications from anyone looking for the next step in their careerJob Accountabilities: Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team Maximise revenue from a strong sales and customer service focus Deliver the agreed levels of service and quality ensuring targets and goals are achieved Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis Contribute to and attend brand events To be considered for this role, we need you to have the following skills and experience: Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retailSound operational management experienceA thorough understanding of resource optimisation and deliveryAn excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management processResilient with the ability to overcome challenges to consistently meet and exceed targetsSelf-motivated and approaches work with a mature and positive attitudeThe ability to introduce meaningful and stretching KPIs and maintain focus on achievementThe ability to create a dynamic and high-performing team through selection, motivation and developmentExcellent communication skills - both written and verbalExcellent influencing skills at a senior management levelResults-focused and committed to high personal standards and a desire to achieveWe have some fantastic benefits, making us a great place to work: Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) Additional annual leave purchase scheme so you can pursue your love of travel Company pension schemeLife assuranceLow-cost health care for you and your familyEmployee Assistance programmeMental Health First AidersOngoing development we have an in-house People Development TeamIndustry/social events including supplier events, office socials & parties and pop-up shopsCycle to work schemeLong service awardsReward & recognition programmeBelong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategyVolunteer days one days paid leave each year to volunteer with a registered charitydnata4good supporting the local communities we work, live and thrive inRefer a friend schemeFree eye care testsFree Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping Casual dress codeFree tea and coffee, break our area with free Wi-Fi JBRP1_UKTJ

Created: 2026-01-27