Customer Service Advisor

Job DescriptionCustomer Service Advisor Harlow (Office Based)28,000Are you a people person who thrives on delivering outstanding customer experiences? Do you enjoy working in a fast-paced environment where every interaction makes a difference?Were looking for a Customer Service Advisor to join a friendly, supportive team in Harlow. This is a fantastic opportunity for someone with direct-to-consumer (D2C) experience who takes pride in providing professional, approachable service across every touchpoint.About the RoleAs the first point of contact for customers, youll handle enquiries via phone, email, and live chathelping with everything from product questions to order tracking and issue resolution. Your focus will be to ensure every customer feels valued, heard, and supported.Key Responsibilities:Respond promptly to customer enquiries about products and ordersProcess orders, returns, and exchanges accuratelyTroubleshoot and resolve issues with empathy and professionalismMake tailored product recommendations to enhance the customer journeyKeep CRM and support systems updated (experience with Zendesk is a plus)What Were Looking For:Previous experience supporting direct-to-consumer (D2C) customersthis is essentialA warm, friendly, and professional communication styleExcellent written and verbal communication skillsThe ability to stay calm, positive, and solutions-focused under pressureHighly organised with a keen eye for detailA passion for sport is a bonus!Familiarity with Zendesk or similar platforms (desirable)Whats on Offer:28,000 salary25 days holidayRegular team socials and a genuinely supportive team cultureComprehensive onboarding and trainingClear opportunities for career developmentIf youre ready to bring energy, empathy, and professionalism to a growing business, wed love to hear from you. Apply today to join the team!Ask ChatGPT

Created: 2025-07-04