Internal Sales & Patient Conversion Advisor

Job Description Internal Sales & Patient Conversion AdvisorDental by Design Hammersmith, London (On-site)Turn Enquiries Into Action Join Dental by DesignDental by Design is redefining what private dental care means in London. As we continue to grow, were looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of our inbound enquiries and convert them into booked appointments.This role is all about driving clinic growth: responding quickly, building rapport fast, qualifying needs, and securing consultation bookings. Youll be the first person prospective patients speak toand the reason they choose to take the next step.The EssentialsPosition: Internal Sales & Patient Conversion AdvisorLocation: Hammersmith, London (modern private clinic)Employment Type: Full-time, permanentWhat You'll Be DoingResponding quickly and warmly to new patient enquiries across phone, email, and web forms.Building instant rapport, understanding each patients needs, and clearly explaining next steps.Converting inbound enquiries into booked consultations with the right clinician.Managing a high daily volume of leads and ensuring every enquiry receives fast, professional follow-up.Maintaining accurate notes and updates in the CRM.Working closely with the front-of-house and clinical teams to ensure smooth handover for each appointment.Providing a premium first-contact experience aligned with our private healthcare standards.What Were Looking For2+ years of strong internal sales or enquiry conversion experienceideally in private healthcare, dental, aesthetics, or similar service-led environments.A natural communicator who builds trust quickly and confidently moves conversations forward.Proven ability to convert enquiries into bookings, with a target-driven mindset.Highly organised, proactive, and excellent at follow-up.A professional, patient-first approach with an understanding of private healthcare expectations.Why Join Dental by Design?High-quality leads: Youll be working with warm inbound enquiries, not cold calling.Support & development: Training, mentoring, and genuine progression opportunities.Modern environment: A beautifully designed, well-connected Hammersmith clinic.Impactful work: Help people feel confident enough to take the first step towards improving their oral health.

Created: 2025-12-12