Customer Support Advisor (Hiring Immediately)

Job Description Customer Support Everyday Bankingn n Location:Halifax, Trinity Roadn n WORKING PATTERN:Full-timen n START DATE: Tuesday 16/06/26n n Salary:26,200increasing to 26,950 after 6 months in rolen n We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn31,450at the highest skill level.n n Shift Pattern 5 Day weekn n Start times run between8am and 10am, with end times between4pm and 6pm, offering a consistent structure that supports balance and reliable planning.n Working time covers amaximum of five out of seven daysacross a MondaySunday period, with weekend working limited to37.5%- equating tothree weekend days across a fourweek period- so customer support is available when it matters most.n n n Do your best work. Live your best life and help others do the same.n n Life moves quickly. This role is designed to keep up. Youll help customers manage their money with confidence while building a career that works for you.n As a Customer Support Advisor, youll support customers with their everyday banking. Youll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role.n Youll join a supportive team where success is shared. With modern tools, clear guidance, and experienced colleagues around you, youll have the support you need to build confidence and grow in the role.n n Grow your career with our Skill Progression Frameworkn n From your first day, youll take part in a comprehensivesix-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products.n After training, our Skill Progression Framework offers a clear path for development. As your skills grow, youll handle more complex enquiries and progress through different skill levels. Each step brings new opportunities, wider responsibilities, and the potential for increased reward.n n What we need from youn n Customer service and telephonyn n Experience within banking, insurance, or broader financial services can be useful, although it isnot crucial, since youll receive full training that will support you if you bring strong service skills and a desire to learn.n n n Financial services backgroundn n Experience in banking, insurance, or financial services can be helpful, but itis not essential. We provide full training, so what matters most is your ability to support customers and your willingness to learn.n n n Training, shifts, and availabilityn n To get the most from the six-week onsite training, there should beno planned holidays or commitmentsduring thefirst two monthsafter your start date.n You should also be comfortable with the shift pattern and weekend rotation described above.n n And importantlyn n A genuine passion for helping people and delivering great service.n An openness to learning new skills and growing within a structured development framework.n n n We put you first, so you can put our customers firstn n Our benefits are designed to support your wellbeing, financial security, and long-term development.n n Hybrid working available once training is complete and essential checks are passedn Up to 15% employer pension contributionn Annual performance-related bonusn BUPA private medical benefitn Share schemes and financial wellbeing toolsn Discounted shopping and lifestyle benefitsn 22 days holiday, increasing over time, plus bank holidaysn Wellbeing initiatives and inclusive parental leave policiesn Salaries reviewed annually on 1 Apriln n n About our Trinity Road site...n n With a track record for developing and progressing our colleagues this site is conveniently in the town centre and takes pride in supporting local community and charities.n It also offers the following facilities:n n A recently furbished canteenn Rest areas throughout including a pool table and TVs etc.n On site Gym facilities, including showers / changing facilities (paid gym membership)n Kitchenette areas on each floor with fridges and microwavesn Prayer Roomn Free Car Parking at Hungerhill Road with a Reception-provided passn n n Be part of something biggern n At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself.n We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other.n We want everyone to feel they belong and can succeed regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative.n We especially welcome applications from under-represented groups.n We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs.n n Ready to make a difference? Apply now to explore this opportunity.n n Please note that our vacancies often attract a high level of interest and may close earlier than expected. We recommend submitting your application as soon as possible.n

Created: 2026-04-28