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Director of Operations

Wendy B Ltd - Guildford, England

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Job Description

Operations Director – c£65-70K + substantial bonus, car/car allowance and more. Offices based near Guildford in SurreyThe Package – Operations Directorc£65-70K per annum; performance related bonus up to 20% of salary per annum; company car or car allowance option; pension; this role is office based near Guildford; occasional UK travel and more…...OverviewThe Operations Director is responsible for overseeing a company's day-to-day operations and ensuring they align with the overall business strategy for the delivery of a competent, efficient and high performing workforce. This role involves developing and implementing operational plans, managing business processes, and analysing operational efficiency to drive productivity and profitability. High level HR duties, ensuring Health & Safety compliance, attracting talent and development of staff in situ.Main Responsibilities – Operations DirectorDeveloping and executing operational strategies that support the company's overall objectivesIdentifying areas for improvement in processes, workflows, and resource allocation to optimize performance Customer contact and account management (and new client enquiries), assessing customer satisfaction, addressing issues and scheduling workManaging and controlling budgets, ensuring efficient resource allocation, and track spendingOverseeing and guiding direct reports and the wider teams, fostering a positive, productive workplace Ensuring all staff adherence to relevant regulations (Health & Safety), industry standards (ISO9001 and ISO45001), and company policies, while mitigating operational risks Working with other departments to ensure seamless operations and achieve business goalsIdentifying and implementing strategies to improve efficiency, streamline workflows, and reduce operational bottlenecks Focusing on delivering high-quality services and maintaining high levels of customer satisfactionCompiling a quarterly report for the Board Meeting, presenting operational aspects to the boardIdeal Applicant Attributes & Experience – Operations DirectorPrevious responsibility for a busy operations teamProven people management and HR skills, fleet and equipment managementExperience driving a positive company cultureStrong analytical and problem solving skillsFamiliarity with ISO9001 and ISO45001Driving license, able to travel daily to our offices near Guildford, and to the Northern office (once per month) and occasionally to client sites across the UKThe Employer – about usApproaching our 20th year, the business continues to grow, offering consulting and niche engineering and maintenance services predominantly to the energy, waste and biomass sectors across the UK and Ireland. An employer of choice (currently employing less than 50 people, far from ‘corporate’ environment), fostering a good team spirit and employee involvement at all levels in the business.

Created: 2025-08-02

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