Field Technician

Job Description Field Technician - UKGuildfordSalary 25,000- 30,000Day to day Key ResponsibilitiesWe are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines.The main targets of this position are to develop aftersales activities and achieve Customer satisfaction.Your mission:Perform visit to customers for repair and detect qualified leadsPromote Service contracts (extended warranty, annual maintenance, calibration) Maintenance on medical devices in the workshop and at customers placePerform failure finding on returned devicesPerform mechanical/electrical repairs Perform functional testing and electrical safety testsPerform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)Perform reprocessing of our Rental/Loan/Trial fleet of devicesAssist with spare part warehouse inventory and managementAssist the warehouse team for end of period Assist the field sales team on requestCooperate with the hotline support and customer service teamsAssist in documentation preparation for QASupport on analysis reports and feedback adequate informationParticipate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentationRequirements Ability to sell service contracts, accessories and share qualified leads with sales teamAbility to troubleshoot, test and repair technical equipmentAbility to work on own initiative with minimal supervisionGood organizational skills to work on multi-tasks with sense of urgency and travels planningGood analytical, communication and reporting skillsAwareness of electrical and mechanical health and safety issuesSelf-organized, problem-solving, attentive, and motivatedTeam and customer orientedAvailable to travel abroad for training and to travel in UK/Ireland to visit customers (JBRP1_UKTJ

Created: 2026-03-12