Customer Onboarding Manager

Job Description Customer Onboarding ManagerLocation: Guildford | On Site Full TimeTeam: OnboardingAbout PCSAt Person Centred Software, we build technology that improves the lives of people living and working in social care. Our Connected Care Platform brings together a suite of solutions that help care providers deliver outstanding care and support their digital transformation.The roleThe Customer Onboarding Manager will ensure our customers are quickly able to realise the benefits of PCS products by leading them through a tailored implementation plan, helping them to become operational as quickly and efficiently as possible. They will manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success.Act as the main point of contact for new customers throughout their onboarding journeyLead kick-off calls, onboarding planning and go-live supportManage onboarding projects, ensuring tasks, milestones and timelines stay on trackCoordinate with Sales, Product Support, Training and Customer Success teamsSupport customers with system setup, adoption and early product usageEnsure customers are confident and successful before handover to Customer Success or SupportWhat were looking forExperience in customer onboarding, implementation or account management, ideally in a SaaS environmentStrong organisation and project management skillsExcellent communication and relationship-building abilitiesA confident problem solver who can manage multiple projects and prioritiesSomeone who takes ownership of the customer experience from start to finishExperience in care, healthcare, pharmacy, or software implementations would be a bonus.The role is varied and fast-paced, supporting multiple locations and products while managing 10-20 product go-lives each month.Why join usYoull be joining a supportive and collaborative onboarding team, where youll play a key role in shaping how new customers experience PCS from day one.This is a great opportunity to build strong customer relationships, influence onboarding processes, and help organisations adopt technology that improves social care.What We OfferA base salary of up to 38,000 and bonus depending on experienceModern town centre offices in Guildford25 days holidayAn extra day off for your birthdayContributory pension schemeAdditional benefitsAt Person Centred Software, were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.Tech That Transforms automation, real-time dataour solutions are redefining how social care operates Join the Market Leader Trusted by thousands, we set the benchmark for digital transformation in social careDrive Meaningful Innovation Work at the forefront of a sector ready for change, where your skills fuel real-world impactChallenge Yourself, Make a Difference If you love tech and solving big challenges, we want to hear from youWork with the Best Join a team of top-tier professionals passionate about using technology to drive change

Created: 2026-03-20