Conduct Risk Officer

Job DescriptionArthur are working with a growing Lloyd's MGA as they look to expand the Compliance team by adding a Conduct Risk Officer to their growing function. Key Duties:Leading the conduct risk oversight of customer complaint handling across the organisation.Monitoring trends, root causes, and emerging risks from complaints data.Ensuring all complaint handling complies with regulatory standards and internal policies.Identifying, assessing, and escalating conduct risk issues relating to customer outcomes, product fairness, and staff behaviour.Assist in developing and embedding a conduct risk framework with emphasis on customer-centric outcomes.Provide assurance on fair treatment of customers through reviews, audits, and thematic assessments.Contributing to the design and implementation of conduct-related policies and procedures.Promoting a culture of transparency, accountability, and continuous improvement.Qualifications & Experience:A strong comprehension of the Lloyd's complaints process and working knowledge of complaints management tools such as CareSmart.4+ years of experience in conduct risk, complaints management, compliance, or operational risk roles within Insurance - with a strong preference for Lloyd's.Strong understanding of relevant regulations (e.g., FCA DISP, Consumer Duty, Treating Customers Fairly).Proven ability to analyse data and trends to inform decision-making.Excellent communication, presentation, and stakeholder management skills.

Created: 2025-06-14