Owner and Guest Experience Manager

Owner & Guest Experience ManagerSalary 34,921Cherry Tree Holiday ParkReady to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.The RoleDelivering owner & guest interaction through all communication channelsWorking closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectationsUnderstanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalateTaking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelinesBeing the voice of the customer to bring to life the guest and owner experience to improve feedback and reviewsTraining, Coaching and building the capability of the experience teamManaging a welcoming and resourceful owner and guest reception areaIdentify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channelsPlanning, scheduling and delivering a wide range of owner & guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.At Parkdean Resorts we dont leave unforgettable moments to chance.We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. Were the people people, Parkdean people - were family, creating amazing memories together.What we live by & what we look forCare| we care about our guests, our people and our communities.Pace| we make great things happen, making the most of every minute.Difference| we celebrate difference and encourage each other to be ourselves.Belonging| were family, offering a home away from home where people feel safe.Value| we value all.Parkdean perks:25% discount on holidays for friends, family & youStand-by breaks available at a discounted rate30% off food & drinkClear career pathways, with development & progressionIn house incentives & competitionsCreating amazing memories is in our DNA is it in yours?PandoLogic. Keywords: Guest Service Manager, Location: Great Yarmouth, ENG - NR31 9QR

Created: 2025-12-13