Collections Project Assistant

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We'd like you to join us as a Collections Project Assistant on a 6 month fixed term contract in our finance team in Darlington.Active Care Group provides a shared service centre for Finance to support the national operations of the business that extends to 4 Divisions of activities which operate in various aspects of the Health Care sector.One of the Divisions have requested the increased use of the shared services for 5 additional businesses. The task for this project-based role is work in collaboration with the new businesses to:Document existing As Is credit control processes Document the To BeUnderstand the key contacts in the client base in order to ensure data and information is sufficient in order to maximise collectionsRecord and embed the new processes into the existing teams (supporting where required)This comes at a time where there is considerable change in the existing collections team and systems that need documentation. It is an aspiration that this resource will enable the absorption of new portfolios, but the developed process documentation will be extended into wider portfolios.The Credit Control Team: Credit Controllers work collaboratively across a range of stakeholders in their customer portfolios, colleagues in Finance and the business community.Their primary task will be to analyse and resolve issues related to outstanding fees.Credit Controllers report to a supervisor / Credit & Fees Manager depending on seniority and organisation for the portfolio.This is a 6 month project to work with the business stakeholders and to embed new systems and processes into the new client portfolios.What you'll be working:This position is full time, 37.5 hours per week. The role is hybrid, working 3 days in the Morton House Office and 2 days working from home.What you'll have: Knowledge of an effective collections / dunning processDealing effectively with customers and business managementTeam workingCICM Level 2 Qualification or similar (desirable)Previous experience in healthcare sector is desirable.Project and change managementHigh level of accuracy and good attention to detail.Strong working knowledge of Microsoft Office Suite, including advanced proficiency in ExcelExperience with use of Collections / Accounting systems ideally SAGE Intacct.Confident in reporting financial data and analysis.Proven track record in collections or credit control.We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.What to look forward to: 25 days plus bank holidaysBirthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to 1000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care GroupTPBN1_UKTJ

Created: 2025-10-11