HR and Operations Manager

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.ABOUT USAt Goaco, we pride ourselves on connecting the right talent with the right opportunities. We are a forward-thinking recruitment agency that focuses on building long-lasting relationships with both clients and candidates. Our expertise spans a variety of sectors, and our dedication to providing tailored recruitment solutions has earned us a strong reputation in the industry. Join us in our mission to inspire and drive positive change within the recruitment landscape.ROLE OBJECTIVEWe are seeking an experienced HR and Operations Manager to join our dynamic team at Goaco. The ideal candidate will own and continuously improve Goaco’s end-to-end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide.This role will ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation.RESPONSIBILITIESOnboarding & HR Operations: Design and manage a seamless global onboarding journey for new hires, including both in-person and remote inductions to align employees with role expectations and company culture.Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding.Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development.Oversee health and safety compliance across all locations, ensuring alignment with local laws and industry best practices.Act as the primary HR contact for employees globally, providing consistent support across regions.Playbook Development & Maintenance: Create, maintain, and disseminate operational playbooks for all departments, including sales, marketing, finance, customer success, and product.Ensure all documentation is clear, consistent, and aligned across global teams.Conduct regular reviews and gap analyses to ensure playbooks remain current and effective.Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards.Maintain audit-ready documentation and support both internal and external quality assessments.Champion continuous improvement initiatives that meet quality management objectives.Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows.Participate in risk assessments and promote best practices for security within HR and operations.Work with regional leads to tailor global policies to meet local legal and regulatory requirements.Automation & Efficiency: Identify and prioritise opportunities for automating HR and operational tasks to increase efficiency.Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms.Track and analyse key performance indicators (KPIs) to assess the effectiveness of automation initiatives.EXPERIENCE REQUIREDExperience: At least 5 years of proven experience in HR operations, process design, or operations management, ideally within a global or multi-regional environment.Quality Standards: Strong knowledge of ISO 9001 quality management principles, with hands-on experience aligning processes to meet these standards.Process Documentation: Demonstrated ability to develop, maintain, and optimise process playbooks or standard operating procedures (SOPs) across departments.Technical Proficiency: Proficient in using HRIS platforms and automation technologies, such as workflow tools and robotic process automation (RPA). Skilled in MS Teams andSharePoint for documentation, collaboration, and knowledge management.Stakeholder Engagement: Excellent stakeholder management skills with the ability to collaborate effectively across time zones and cross-functional teams.Analytical Capability: Strong analytical mindset, with a talent for interpreting data and translating insights into operational improvements.Communication Skills: Exceptional written and verbal communication abilities, with a focus on clarity, alignment, and influence across audiences.Qualifications:Bachelor’s degree in Human Resources, Business Administration or related discipline (or equivalent experience)Professional certification in HR (eg CIPD) or quality management (eg CQE, IRCA lead auditor) desirablePersonal Attributes:Proactive problem solver and self-starterDetail-oriented with a focus on accuracy and consistencyCollaborative team player who builds strong relationshipsComfortable navigating ambiguity and driving change

Created: 2025-08-02