Operations Supervisor (Freight &Logistics)

Our Kent based client are Global Freight Forwarder, this position requires a highly motivated to supervise and encourage their team. This role will be responsible for coordinating and managing the transportation of goods, ensuring timely and cost-effective delivery. This role requires excellent communication skills, attention to detail, and a strong understanding of international shipping regulations. Additionally strong relationship building skills and the ability to deal with demanding Clients. Coordinate the end-to-end freight forwarding process for air, sea, and land shipments. This include General Forwarding and assisting on Projects ( as directed ). Monitor and manage own jobs, with reference to operational and financial margins. Work under the guidance of Head of Projects ensure effective communication through the projects supply chain. Communicate with clients, suppliers, and transport companies to ensure smooth and efficient shipment of goods. Excellent communication, negotiation, and presentation skills. Delegate clearly and precisely with their Team. Prepare and process shipping documentation, including bills of lading, customs declarations, and invoices. Monitor shipments to ensure they are on schedule and resolve any issues that arise. Negotiate rates with carriers and maintain relationships with logistics partners. Ensure compliance with all relevant regulations and standards. Provide excellent customer service and support to clients, addressing inquiries and providing updates on shipment status. Maintain accurate records and documentation related to shipments. Ensure all Job detail data and documents are logged in the Cargowise system. Ability to work independently and as part of a team. Ability to Supervise work of x3 Operational team members and the use of Cargowise. Work with Team to ensure smooth operationsof all modes of jobs/shipments. Take project work team meetings to discuss jobs, issues, training, targets, goals, changes. Help develop staff with skills in both Freight forwarding and systems. Ensure Cargowise is being used correctly by all staff and help given where needed. Report to management to discuss jobs, issues, training, targets, goals, changes. Ensure compliance with all relevant regulations and standards Ensure all WIP and Accruals are managed on all Jobs. Strong knowledge of international shipping regulations and procedures. Proactive, forward-thinking, and dynamic approach to problem-solving and decision-making. Commercially minded with a strong understanding of cost-effective shipping strategies. Excellent organisational and time-management skills. Effective communication and negotiation skills. Ability to work independently and as part of a team. Proficiency in Cargowise and be able to use this system efficiently and effectively. Attention to detail and a high level of accuracy. Flexibility to handle changing priorities and meet deadlines. TPBN1_UKTJ

Created: 2025-10-23