Customer Performance Analyst

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: 35,000 40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations. Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement. Key Responsibilities Collect, consolidate and manage KPI data from internal systems, external partners and customers Validate incoming data to ensure accuracy, completeness and consistency Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team Create high-quality dashboards, reports and visual presentations for internal and customer use Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience Present KPI results during regular customer business reviews Build and maintain strong customer relationships, identifying opportunities for added value Maintain documentation of data sources, methodologies and reporting standards Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking Contribute to continuous improvement initiatives through performance measurement and insight Skills & Experience Required Strong analytical and data interpretation skills Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar) Confident communicator with excellent verbal, written and presentation skills Strong customer focus with the ability to build lasting relationships Exceptional attention to detail and a high standard of data accuracy Ability to manage multiple data streams and meet deadlines Highly organised, adaptable and accountable Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable) TPBN1_UKTJ

Created: 2025-12-17