Showroom Manager

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!We are seeking a confident, customer focused Showroom Manager to lead the sales and daily operations of our stunning kitchen and bathroom showroom in Gloucester. This is a high-autonomy role ideal for someone with strong commercial drive and a passion for design, customer experience, and business growth.Key Responsibilities Oversee the full showroom operation, ensuring an exceptional customer journey from first visit to installation. Drive sales performance through expert product knowledge, design consultation, and effective follow-up. Develop and execute local sales and marketing initiatives to increase footfall and conversion. Manage stock presentation, merchandising, and showroom standards to reflect our premium brand. Build strong relationships with customers, suppliers, installers, and internal teams. Analyse performance data and create strategies to grow the showroom into a £1m+ revenue department. Lead, coach, and motivate any supporting staff to deliver outstanding service and results.What We’re Looking ForA commercially minded, self-driven professional with showroom, design, or premium retail experience. You should be comfortable taking ownership, making decisions independently, and shaping the showroom’s future growth.Duties And ResponsibilitiesGuide customers through the full kitchen & bathroom design and sales process.Listen to customer needs and ensure their requirements are met.Identify and recommend products best suited to customer needs.Ensure customer satisfaction.Pro-actively generate new business.Provide excellent customer service.Qualifications And SkillsPrevious experience working in a similar role is essential.Sound knowledge of kitchen and bathroom products.Experience using 20-20 Fusion planning software or similar.Confident dealing with customers.The ability to build great customer relationships.Excellent communication and interpersonal skills.Experience of managing a teamSomeone who has experience in kitchen / bathroom sales.A proactive person who can drive the business forward.BenefitsA competitive pay package.Generous discretionary bonus schemeSubstantial staff discountsTraining and development opportunitiesHoliday scheme which rewards length of serviceHoliday Purchase SchemePerkbox discountsContributory pension schemeFinancial Planning SupportCycle to work scheme.Free parkingEnhanced MaternityEnhanced PaternityEmployee Assistance ProgrammeMental Health SupportThis role will involve working alternate Saturday mornings.

Created: 2025-12-13