Service Manager-Supported Living

Job Description About the RoleAs a Service Manager (Supported Living), you will be responsible for delivering a high-quality, CQC-compliant supported living service across allocated supported living houses. You will lead and support Support Workers, ensure care planning and risk management are robust, and maintain strong relationships with service users, families, and local authorities.You will work closely with the Deputy Manager, Registered Manager, and Director, contributing to audits, rotas, safeguarding responses, and service reviews. This is a hands-on leadership role, requiring flexibility, sound judgement, and the ability to make decisions that positively impact service users lives.About Sky Vigil Care LtdSky Vigil Care Ltd is a CQC-registered health and social care provider delivering high-quality supported living and domiciliary care services across Gloucester and surrounding areas. We are committed to providing safe, person-centred, and empowering support that enables individuals to live independently with dignity and choice.We place strong emphasis on regulatory compliance, staff development, and continuous improvement, creating a supportive working environment where our teams can thrive while delivering outstanding care.Key ResponsibilitiesService Delivery & ComplianceEnsure all service users have up-to-date care plans and risk assessments, reviewed at least annually or sooner if requiredMaintain compliance with CQC regulations, the Health and Social Care Act 2008, and internal policiesMaintain up-to-date knowledge of STOMP, STAMP, and Oliver McGowan training requirementsStaff Management & DevelopmentLine manage Support Workers through regular supervision, performance monitoring, and supportComplete unplanned supervision where performance concerns are identified and escalate appropriatelyEnsure staff complete Care Certificate training and all mandatory role-specific trainingSupport staff retention through effective leadership, coaching, and mentoringQuality Assurance & AuditingComplete monthly audits for allocated houses by the 10th of each monthAct on audit findings, compliments, and concernsEnsure care documentation is updated following audits and reviewsOperational & Stakeholder EngagementContribute to rota to ensure staffing levels meet service requirementsAttend and contribute to monthly management meetingsConduct service user reviews with Local Authority Social WorkersLiaise with Deputy Manager and Registered Manager on safeguarding concerns, ensuring timely and accurate responsesComplete assessments and property viewings for new service users when requiredCare & Professional PracticeProvide direct care to service users as requiredMaintain confidentiality and professional standards at all timesPromote health and safety and equality and diversity across servicesSkills, Experience & Knowledge RequiredStrong understanding of CQC regulations and supported living servicesExperience developing person-centred care plans and risk assessmentsExperience supervising and supporting Support WorkersAbility to work unsupervised, make decisions, and manage competing prioritiesExcellent verbal and written communication skillsConfident using ICT systems (Word, Outlook, Excel)Ability to work effectively under pressurePositive, proactive, and solution-focused approachDesirableNVQ Level 3 in Health & Social Care (or willingness to complete)Experience with on-call responsibilitiesExperience coaching, mentoring, and inducting new staffJBRP1_UKTJ

Created: 2026-01-23