Banking Customer Service Advisor

Job Description Customer Service Advisor BankingGlasgow (City Park) - 3 months on site, then remote working opportunityFull-Time | Permanent26,000 28,500 40 hours per weekTraining: 2 weeks on-site in Glasgow, MondayFriday 09:00 18:00Operational hours after training: On-site: 10:00 19:00After 3 months: opportunity for hybrid or home working, with shifts between 10:00 23:00 MondaySundayLooking to take the next step in your banking career? Were hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park.Youll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day.What Youll Be DoingHandle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultiesApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate customers on how to protect themselves from scamsEnsure all activity follows regulatory and banking compliance standardsTake ownership of customer queries and deliver first-call resolution wherever possibleWhat Were Looking ForMinimum 12 months experience within a UK banking or financial services environmentStrong customer service and communication skillsAbility to understand banking terminology and processesExcellent attention to detail and problem-solving skillsConfidence handling sensitive conversations, including with vulnerable customersAbility to work in a fast-paced, high-volume call environmentStrong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable.Salary & Benefits26,000 28,500 salary (depending on experience)Regular overtime opportunities28 days annual leave (including bank holidays)10% discount on local bus travelPension schemeEmployee wellbeing support including GP access, financial advice, and mental health resourcesCycle to Work schemeEmployee discounts and reward programmesPlease note: No holidays within the first 68 weeks during training and onboarding.DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Created: 2026-03-20