Contact Centre Agent - German Speaking

Job DescriptionTitle Contact Centre Agent German Speaking(Please note this role requires you to speak fluent German)Location Glasgow City CentreHours of Work Monday to Friday 40hrs per weekSalary- 25,396Weve come a long way since the first Optical Express opened in 1991. From just one store, weve grown to over 100 clinics and have become the UKs only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, were here to make poor vision a thing of the past for our patients.Want to be part of a team that literally change people lives?We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to Fluent standard is required along with fluent English.Key ResponsibilitiesMaking contact with patients who have recently attended an initial consultationPromoting the lifestyle and clinical benefits of our treatmentsManage the patient pipelineProviding an exceptional after sales serviceEssential skillsGerman language skills to Fluent levelExcellent written and spoken EnglishAchievement within outbound salesProven track record in over achieving KPIsAbility to converse and relate to a wide range of peopleExcellent communication skills with empathy and understandingAbility to deliver first class customer serviceStrong IT skills database, word/excel and emailTeamwork, with the skills to add value to the existing set upThe role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.Whats in it for you?Salary with uncapped bonus and a host of benefits including individual rewardsFree or discounted optical products/proceduresOn site subsidised restaurantCareer progressionModern working environment with superb technology supportFirst class training in our product range40 hours per week and no weekendsThis is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.Optical Express is an equal opportunities employer

Created: 2025-06-14