Asset Management & Resident Liaison Officer

Job DescriptionAsset Management & Resident Liaison Officer | 3 Month Contract (with 3 month extension) | Inside IR35 | Glasgow - HYBRIDDay Rate: market ratesJob Description:Our Public Sector client is looking for a Asset Management & Resident Liaison Officer to support in developing and monitoring designated projects/works and ensuring programmes of work are realised in accordance with agreed timescales. This would include project development - from survey through to project completion and defect remediation.To be the central point of contact for tenants and owners in relation to projects/works programmes and to ensure that their enquiries are dealt with professionally and efficiently either by the post-holder directly or by othersKey SkillsThe post-holder will have specialist skills, including project management and customer engagement expertise, to undertake this work directly themselves and on some challenging projects, the post holder will enable, support and guide others (eg housing officers) to undertake it, working closely with other Housing Services teams.Experience of working as a clerk of works/maintenance officer, monitoring contractors undertaking repairs and capital works within a social housing property environment.Experience of Local Authority housing or RSL maintenance/asset management or property management which is customer focussed and where customers can be challenging.Support Asset Management Surveyor and Maintenance Officers in their attendance at project meetings, ensuring effective progress updates, issues or problems relating to tenants/residents are reported and taken into account to ensure the project's success.Sound understanding of and experience of developing resident related policy and procedure in relation to house asset managementWorking within a tenant liaison officer type function with ability to communicate effectively in both written and verbal with various stakeholdersDiplomatic and persuasive skillsEmpathetic with excellent emotional intelligenceAbility to plan, manage and monitor workloads, balancing conflicting priorities and meeting deadlinesAble to utilise Microsoft Office packages eg Word, ExcelAble to utilise systems to store, record and interrogate relevant and specific dataUses own initiative to seek guidance and/or assistance if goals or deadlines threatened.Must be able to work to own initiative, and with little supervisionWorks as part of a team and is an effective team memberUnderstands the importance of recording all relevant information regarding their workloadEmpathetic with excellent emotional intelligenceDesirable SkillsHND level qualification or proven up-to-date knowledge and expertise within relevant environmentMembership, or ability to be a member, of a relevant professional bodyAnalytically minded, with strong problem-solving skillsExcellent verbal and written communication skillsHas the customer in mind in the pursuit of positive outcomesThis role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Enhanced Disclosure Scotland. Please click the link to apply.

Created: 2025-09-11