Aftersales Manager

Job DescriptionAftersales Manager and SMART Manager Toyota MedwayWant to be the best you can be? It's what drives us too.Working in our aftersales department as an Aftersales Manager and SMART Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.What we can offer youEnjoy 33 days of annual leave(including bank holidays) to rest and rechargeSave money every day withour exclusive retail discountsDrive a great dealwith discounts on new and used cars, plus servicing offersPlan for the years aheadwith our company pension schemeBalance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for lesswith our cycle-to-work schemePrioritise your wellbeingwith dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a differencewith a paid day to volunteer in your communityInvest in your futurewith our company share purchase planEarn financial rewardswhen you refer a friend to join the teamKeep learning and growingwith our training and development opportunities for everyone.Life assurancewith the option to increase coverWere open toflexible workingoptions just askWhat youll do day to dayManage the aftersales teams including parts, vehicle technicians and service advisorsCoach and motivate the teamsMonitor performances against agreed targets and budgetsAnalyse areas of performance and weakness & provide guidanceHelpful skills and qualificationsDont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.Previous experience of working within the automotive industryComprehensive knowledge of the motor tradeAble to influence, motivate and manage a team effectivelyMaintain methodical and logical approach to varying workloadsWill be able to meet deadlines and prioritise workloadsWe value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our peopleOur ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.JBRP1_UKTJ

Created: 2025-06-28