Helpdesk Operator

Annual salary: up to £27,077.51 Helpdesk Operator Rainham Full Time Permanent. Salary up to £27,077.51 per annum A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company. About the Role: As a Helpdesk Operator, you will be working with London Borough of Havering on a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. You will provide administration and helpdesk support at our Rainham branch. This role is central to our communication with clients, our team, and our subcontractors/suppliers. You will be responsible for scheduling works orders through our in-house appointment system, allocating repairs to trade operatives, and ensuring all works are completed with minimal turnaround time. Main Duties Answering calls from residents and booking appointments for operatives Assisting with email responses and diary management for supervisors and surveyors Supporting other administrative responsibilities within the branch Role Criteria: Experience in a call centre environment Good customer service skills IT literacy Ability to work independently or as part of a team All roles require candidates to have the right to work in the UK. Mears does not currently offer visa sponsorship. Applicants will undergo DBS/security checks before starting employment. Benefits we offer: 25 days annual leave plus bank holidays Annual Mears Fun Day organized as a thank you from the executive team Paid volunteering leave to support community engagement Staff discounts through Mears Rewards, including groceries, holidays, eye test vouchers, and share scheme Family-friendly policies Uniform provided To apply or discuss your application, contact: Laura Bourne () We are committed to diversity and inclusion, are a Disability Confident employer, and support the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme. We also support social mobility initiatives and invite applicants to share optional background information during the application process to help us understand diverse experiences. This data is confidential and will not affect your application.#J-18808-Ljbffr

Created: 2025-07-27