Workshop Operation Manager

Job DescriptionWorkshop Operation ManagerGatwick AirportCompetitive Salary + Company car or 550 Car Allowance MonthlyOur client is looking for a Strategic Operations Manager to lead and manage the operational teams to work efficiently to achieve a sustainable revenue income to meet the planned targets. Responsible for all preplanning of engineer and workshop resource to ensure all available work has been accounted for and planned accordingly.You will play a pivotal role in developing technical talent, ensuring smooth workshop operations, and delivering first-class customer service. Workshop Operation Manager Job Requirement Education Required: Higher education or Management training equivalent experience Experience Required: Highly desirable if you have experience as a GSE Operations manager in the Aviation industry or equivalent or from a large Automotive Workshop Operations background in HGVS/ Plant or Light vehicles ExperiencE with managing a team and working within budgets. Thorough understanding of the equipment leasing processes Good working knowledge of the Microsoft Office suite skills. Ability to provide detailed analysis and action plan, using data to drive performance Ability to manage several sites, possibly remotely.Workshop Operation Manager Key Responsibilities Workshop Performance Managemento Lead and manage Workshop Managers to drive performance improvements, repair turnaround times, and operational outcomes.o Monitor and manage workshop colleague performance in alignment with company standards and continuous improvement initiatives. Resource Planning & Efficiencyo Oversee resource pre-planning and allocation to optimize productivity and workshop output.o Produce and maintain a weekly engineering schedule detailing tasks, assigned bays, and estimated hours per task.o Identify and eliminate inefficiencies and waste across workshop operations. Compliance & Safetyo Conduct monthly audits to ensure all workshop activities comply with legal, airport license, and workplace safety regulations.o Ensure all employee licenses, qualifications, and regulatory requirements are current and appropriately documented.o Manage all Health and Safety practices to maintain a safe working environment. Financial & Budget Accountabilityo Manage station budgets, providing detailed variance reports and justifications for any deviations.o Oversee station revenue performance, ensuring alignment with targets and reporting deviations to the Operations Director. Customer & Commercial Engagemento Maintain strong relationships with customers through regular visits and ongoing support.o Partner with Commercial Managers to deliver exceptional service standards and resolve issues proactively.o Attend customer meetings and act as the primary contact for all customer-related matters. Operational Reportingo Oversee the preparation and delivery of weekly and monthly performance reports, both internal and customer-facing.o Audit equipment to ensure it is maintained to the highest standards. Procurement & Asset Managemento Participate in the GSE (Ground Support Equipment) procurement process to ensure equipment meets operational and specification requirements. Team Leadership & Employee Engagemento Lead all aspects of station employee engagement and communication, including monthly Town Hall meetings.o Ensure effective performance management with documented feedback and development plans.o Champion the Doosan Credo, promoting a culture of collaboration, learning, and innovation. Recruitment & Workforce Planningo Lead all station recruitment activities in collaboration with HR and external agencies.o Build and maintain effective internal relationships to optimize cross-departmental collaboration. Regulatory Complianceo Ensure full compliance with airport legislation and company requirements necessary for the operationsStrategic Workshop Operation Manager Benefits: Company car or 550 Car Allowance Monthly Company pension Employee discount Free parking On-site parking Store discountSchedule: Monday to FridayJob Types: Full-time, Permanent

Created: 2025-07-04