Information Technology Support Specialist

IT Support SpecialistLocation: GatesheadSalary: £25,000 – £32,000 per annum (depending on experience)Contract: Full-time, PermanentAbout the RoleAn established and forward-thinking organisation is looking for a dedicated IT Support Specialist to join its team. The role will involve providing high-quality technical support to end-users, ensuring smooth day-to-day operation of IT systems, and contributing to the ongoing improvement of technology services.Key ResponsibilitiesProvide first-line technical assistance to end-users via phone, email, or in-person, covering hardware, software, and network issues.Troubleshoot and resolve technical problems with minimal disruption to business operations.Install, configure, and maintain computer hardware, software, and peripherals (printers, scanners, etc.).Assist with network management and troubleshooting, including LAN, WAN, and internet connectivity.Create and maintain accurate documentation of technical issues and solutions.Support onboarding and provide user training on IT systems and best practices.Qualifications & ExperienceMinimum of 2 years’ experience in IT support or a similar technical role.Strong knowledge of Windows and macOS operating systems.Experience with network administration and familiarity with cloud-based services (Azure, AWS).Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)are advantageous.Skills & AttributesStrong analytical and problem-solving skills.Clear communicator, able to explain technical concepts to non-technical users.Customer-focused with a professional and approachable manner.Adaptable and keen to learn new technologies.If interested click 'apply' and one of our consultants will reach out!

Created: 2025-11-19