Facilities Manager

Job Description Facilities Manager (Hard & Soft)Permanent, Full TimeSalary + Car Allowance Location: Frome with travel down to YeovilISS Facilities is recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract.You will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services (engineering, cleaning & catering), you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.Key ResponsibilitiesOversee hard and soft FM service delivery across multiple sitesManage client relationships and proactively resolve service issuesEnsure full compliance with statutory requirements and SFG20 maintenance standardsManage site-based teams including supervisors, engineers, and cleaners (where applicable)Oversee subcontractor performance, compliance, and service qualityMonitor and report on KPIs, SLAs, and performance metrics using CAFM system (MaximoAbout YouProven experience in a Facilities Management roleStrong understanding of both hard and soft FM servicesExperience managing client expectations in a complex contract environmentPrevious people management / line management experienceIOSH Managing Safely qualificationUnderstanding of statutory compliance requirementsWorking towards Level 3 or Level 4 qualification in Facilities ManagementThis is an exciting opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are essential.If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.

Created: 2026-03-12