Business Analyst

Job DescriptionWere seeking a Business Analyst to drive transformation and efficiency across Ruby Energy. Youll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live.Working across operations including sales, customer service, billing, and data youll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences.Who are we?At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your businesss unique energy needs are met with precision.Please note: This is a 12-month fixed-term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role.Benefits:Working hours - Monday to FridayBuy & Sell Annual Leave SchemeCompany PensionReferral programFree onsite parkingEmployee Assistance Programme (EAP)Access to Employee Health SchemeCareer developmentEmployee Recognition IncentivesCompany eventsMonthly dress down daysTea & coffee facilities & On-site CanteenLocal discounts / benefitsEarly Finish FridaysMain Responsibilities (but not limited to):Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance.Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirementsRequirements to be considered:3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping..Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution.Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status.Experience with stakeholder management and business changethe ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery.Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations.Competencies:Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.Data analysis & problem-solving skills: Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutionsStrong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.Project management skillset: Including experience in supporting project delivery.Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisationStrong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.Technical proficiency: Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.Our JourneyLaunched in 2002, were experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.What you need to do nowIf you would love to join us we encourage you to apply now! Be part of our bright future and talk to Ruby today

Created: 2025-10-26