Client Services Director

Job Description Job Title: Client Services DirectorLocation: Essex, Feering CO5 9SESalary: 55,000 - 60,000 (DOE)Shifts: 9:00am 5:30pm, Monday to Friday (three days in office)(Occasional early starts, late finishes, and client travel may be required)About the Role:As Client Services Director, youll lead and develop our Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. Youll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.Benefits:Generous Holidays starting from 33 days per annumBirthday leave (post-probation)Tax Free EOT BonusGroup Life AssuranceSocial events organised by our Social CommitteeOptional private medical insurance after 1 yearLong service awards every 5 yearsEmployee of the Quarter programmeFree tea, coffee, snacks, kitchen facilities, and breakout spacesBeer Fridge FridaysReferral programmePirkx benefits from day oneAuto-enrolment pension (3% employer contribution after 3 months)Key Responsibilities:Lead, inspire, and develop the Client Services team to deliver outstanding customer serviceBuild and maintain strong senior-level client relationships and key accountsOversee delivery of high-quality work that meets client briefs, budgets, and timelinesDrive best practice across client servicing and continuously improve processesIdentify and support new business opportunities and account growthOwn financial targets and motivate the team to achieve performance goalsRequirements:Proven experience in a senior client services or account leadership role within an agency environmentStrong track record of managing and developing high-performing teamsExperience managing key client relationships and multiple stakeholder groupsCommercially minded with the ability to spot and convert new business opportunitiesExcellent communication, presentation, and relationship-building skillsHighly organised with the ability to thrive in a fast-paced, deadline-driven environment

Created: 2026-03-12