Workflow Lead (Housing)

Workflow Lead OpportunitiesSalary £36,573 - £40,637 per annum (depending on experience)Location: Home based (with travel to offices and other locations as required)Contract: Permanent 40 hours per weekJoin our Platform Property Care Commercial team as a Workflow Lead!We’re currently recruiting for three exciting new Workflow Lead roles within our team. This is an exciting time to join us and contribute to our mission of investing in people and places to build a stronger more sustainable future.In this role, you’ll support one of our three localities and play a pivotal part in managing expectations and exclusions within a Price Per Property (PPP) model. You’ll ensure that all work is correctly capitalised or classified as revenue, in line with Asset Management principles.You’ll work collaboratively across internal teams and often act as the key liaison between our PPC operational teams and the Assets Directorate, managing queries, escalations, and resolutions in a timely and professional manner.Key responsibilities:Administer and monitor exclusions under Price Per Property (PPP) arrangements.Identify opportunities for replacement of capital components to minimise ongoing repair costsAnalyse repairs history and make informed decisions to reduce long term repairs costRegularly monitor property repairs performance through inspections, audits, and dashboard reportingCarry out trend analysis on repairs, properties, locations (e.g. defects, customer complaints, repeat visits) and drive continuous improvement initiativesSupport accurate financial forecasting, budgeting, and accruals related to required worksThings we need from youExperience of working within a social housing repairs backgroundKnowledge of Schedules of rates would be considered desirableExperience of Microsoft office software including excel to intermediate level with experience of analysing dataGood analytical, problem solving and decision-making skills. Able to consider impact of decisions and apply reasoned judgement.Numerate with ability to understand graphical data, ratios and financial information.Proven experience monitoring, measuring and managing serviceWhile this role is home-based, you should be able to travel to our Worcester or Solihull offices for training and meetings as required.Some of the great benefits we can offer you: Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leaveLearning and Development opportunities -Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic LeaveMedicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discountsHealth Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and morePension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailersHow to apply:This is a great opportunity to make a difference in a forward-thinking organisation. If you're passionate about improving homes and communities, we’d love to hear from you!Apply at ppcrecruitment@; please send your Covering letter along with your CV be sure to tell us why this role interests you, and what you can bring to the role.This advert will close at 23:49 on Sunday, 21 September 2025. Interviews will take place on 1st and 3rd October via Microsoft Teams, and successful candidates will be contacted to arrange a convenient time.

Created: 2025-09-07