Internal Account Development Executive

Internal Account Development Executive Scale and Scope Report to: National Sales team Manager Salary: 26,000 to 28,000 per Annum (based on experience) Commission: 1,250 per quarter OTE Annual Portfolio Revenue: 250K - 1M Average daily calls: 35 Average daily call time: 2:00 hrs Monthly new account wins/reactivations (1500-50K):6 Monthly Appointments (10K+):4 Role Profile Delivering strong profitable revenue from the SME Portfolio of account customers spending up to 50K annually through highly effective management of these B2B customers over the phone. Working as part of a team with the National Sales Team and others in the business to make sure tasks are completed in a timely manner. Keeping promises to customers and making sure the highest levels of customer service are always upheld. Role Contribution Account Development Ability to work with existing customers to highlight areas where Thrifty can gain additional rental volumes. Negotiation with lapsed accounts that can be re-activated. Sales process Management Use of in-house CRM (Athena) to document and report on account management activity. Managing customer paperwork requirements using online paperwork. Requires high levels of accuracy in written and verbal communication. Commercial Awareness Understanding of the Thrifty business model so key decisions can be explained to customers. Keeps abreast of competitor activities and market trends to identify opportunities and safeguard against un-profitable business Business Communication Collaborates with other functions so accounts are set up quickly and efficiently within the agreed SLAs. A full understanding of other departments roles in the customer journey so customer queries can be resolved in a timely manner. Relationship Building Builds effective relationships with customers and other teams within Thrifty to help drive revenue generation opportunities within the existing customer portfolios. Teamwork Works in tandem with the National Sales Executive to cover existing customer requirements across both Internal Sales portfolios when needed. Supports the wider Sales team as and when needed. Ad hoc Project work Able to support the National Sales Team Manager with specific projects from time to time whilst fitting in around normal workload. Indicators of Success Individual/Team revenue targets Individual/Team KPIs Timely delivery of rate reviews leading to improved portfolio profile Accurate Athena records High percentage of successfully completed paperwork Able to demonstrate how Thrifty business model applies in real life scenarios Awareness of industry trends Timely/useful insights Successful management of customer expectations regarding account setup time High new win to traded revenue ratio Strong partnership with NAEs/NAMs Core Skills Required Time Management Negotiating Verbal Communication Written Communication Business Literacy Managing the Detail Core Behaviours required to succeed Work Ethic Having a Positive Impact and Influence Knowing and Managing Self Putting Customers First Achieving More Working Together What we need in the role is somebody who Has a positive attitude and strong work ethic. Can work effectively under pressure and consistently deliver on revenue targets and profitable new account wins that will grow into loyal Thrifty customers, they are also motivated by identifying larger opportunities that they work as a team with NAEs/NAMs to help deliver. What we dont need in the role is somebody who Has no sense of urgency and is unable to understand the role they play in the team and how it affects the overall revenue performance. They are easily frustrated when things dont go their way and they will sit and wait for opportunities to come to them. Qualifications Maths & English GCSE or equivalent Experience Ideally a proven track record in a customer facing Business environment where a superior work ethic has been demonstrated. B2B/B2C sales experience preferred. Corporate rental experience is a plus. TPBN1_UKTJ

Created: 2025-06-14