Work Planning Technician

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of 25,274 per annum+ excellent benefits and rewards. About the role As a Work Planning Technician, you will be responsible for delivering effective work planning, scheduling, and contract management. This includes planning and scheduling work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting non-household meter reading contracts. A key part of this role is contributing to a multi-skilled, proactive, and flexible approach within the Work Planning Team. You will also be responsible for maintaining field-based performance metrics and supporting end-to-end customer service, ensuring high-quality customer care in line with business priorities. What you'll be doing Effective use of read scheduling systems to optimize productivity in the Meter Reading Teams by identifying and issuing work based on centrally available information. Use of Excel to run reports for Company performance management, board report and interdepartmental data, ensuring outputs are supplied to the optimum quality and timescale, requiring attention to detail. Admin support of the contractual measures and business systems to ensure productivity within the meter reading teams. Liaise with partners, stakeholders and other business areas to resolve queries and respond within agreed timescales to compliment resolution. Support all Metering Field Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement. Work to proactively reduce and prevent Long Unread Meters while contributing to the success of the meter upgrade program. Be responsible for identifying and mitigating areas of risk to performance through continuous management of daily risks and liaison with team managers to allocate resources accordingly across depot areas. Report and update asset data to ensure accuracy of business wide system portals. What we're looking for Strong attention to detail, organisation and prioritising skills Good general standard of education with GCSE Grade C or equivalent in English and Maths. Excellent oral and written communication skills. Proven administrative experience in a busy office environment using Excel. Strong analytical, problem-solving, and decision-making skills. Resilience and ability to stay calm when under pressure. Able to build and maintain cooperative working relationships with others. What's in it for you: At South West Water, we dont all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our peoples hard work and commitment, we offer an excellent range of benefits: Generous holiday allowance plus bank holidays Buy or sell annual leave to offer you extra flexibility Buy a bike and safety equipment tax-free, through our Cycle to Work scheme We offer free car parking at the majority of our sites Take up to 26 weeks additional maternity leave Share your parental leave and split your time off to care for your child how you choose Invest in Pennon Group plc through our employee share schemes We support our people by offering a free, confidential Employee Assistance Programme Look after your wellbeing with our Champion Health support platform Enjoy free eye tests and discounts on frames and lenses at Specsavers Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more A discretionary Bonus Competitive Contributory Pension And plenty more! TPBN1_UKTJ

Created: 2026-02-07