Area Works Coordinator

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION Guinness Property is recruiting for an Area Works Co-ordinator to join our Exeter team, to provide admin support to the Repairs and Voids operational teams working across the South West. Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial Guinness Property team. Reporting to the Operational Support Manager the successful applicant will deliver effective resource management and query handling on a full-time basis, 39-hours a week, Monday - Friday. We appreciate that flexibility is important, therefore we offer hybrid working. Three days per week will be in the office with the rest of the team, with the option to work from home two days per week. Key Responsibilities: Customer support: You will provide customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner, in line with agreed timescales. Stakeholder engagement: Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively. Reporting: Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met. Commercial compliance: Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget. Role Criteria: Essential: Educated to NVQ level II or equivalent level of competence. Experience of working in a customer focused environment. Experience of working within agreed performance targets. Proven ability to work methodically, follow agreed. procedures and accurately record data and information. Ability to work in a fast-paced environment and under pressure. Experience of working with databases. Microsoft office including Word and Excel. If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. REEDTGP Benefits Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay Annual Performance Score bonus subject to eligibility Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options There are a couple of health care schemes available depending on the post grade VDU/DSE Free eye test vouchers every 2 years with 55 contribution to glasses if requires for VDU work Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Created: 2025-07-09