General Manager

Job DescriptionGeneral Manager Entertainment & Leisure VenueExeter - own vehicle requiredFull-time | Permanent37-38kAre you an experienced leader with a passion for creating exceptional customer experiences in a fast-paced, high-energy environment? We're looking for a General Manager to take the reins of a thriving entertainment and leisure venue someone who can lead from the front, build a brilliant team culture, and deliver strong commercial performance while keeping the customer at the heart of everything.This is a standout opportunity for someone with retail, leisure, or hospitality management experience to bring their leadership, commercial acumen and customer-first mindset to a dynamic and creative setting.What Youll Be DoingAs General Manager, you'll have full operational and strategic responsibility for the venue. That means making sure every part of the business is running smoothly from guest experience to team performance to financial results.Your focus will be to:Lead and inspire a team across operations, customer service, and technical deliveryCreate a high-performing culture where people love coming to workTake full accountability for the venues profit and loss, labour planning, and key performance targetsEnsure the customer journey is seamless, safe, and enjoyable at every stageUse data and insight to drive decision-making and continuous improvementCollaborate with area teams to implement new initiatives and deliver consistent standardsAct as the face of the venue locally, building partnerships and promoting a positive brand reputationYoull need to be comfortable wearing multiple hats part coach, part operator, part strategist and thrive in an environment where no two days are the same.-What Were Looking ForWere not just looking for a manager were looking for a leader whos passionate, proactive, and proud of the experience they create for both customers and their team.Youll bring:Significant leadership experience in a high-volume, customer-facing environment (retail, hospitality, or leisure ideal)A proven ability to manage large, diverse teams and develop talent at all levelsStrong commercial awareness and confidence managing budgets, KPIs, and performance targetsA calm, solutions-focused approach to problem-solving, especially under pressureA hands-on, lead-by-example style youre not afraid to roll your sleeves upExcellent communication and influencing skillsA full UK driving licence due to the location, you'll need to be able to driveWhats On OfferA competitive salary and bonus potentialGenerous holiday allowanceFree or discounted access to entertainment experiencesIndustry-leading training and clear development pathwaysA collaborative, energetic working culture that values inclusion, innovation and excellenceThe chance to shape the experience of thousands of customers every weekIf youre ready to take the next step in your management career with the autonomy to make decisions, lead a brilliant team, and bring your passion for people and performance into every shift wed love to hear from you.

Created: 2025-07-06