Customer Insights Manager

Manager Customer Data Insights 65,00068,000 | 10-Month (Maternity Cover) Near Epsom, Surrey | Hybrid (3 days office) September Start Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25 years, in a vital role shaping and delivering customer experience insights. About the Role: We''re looking for a commercially-minded Customer Insight Manager who excels at turning complex data into compelling, actionable insights. Youll be responsible for managing quantitative research and customer experience programmes across Toyota GB (TGB) and its retailer network, playing a pivotal role in shaping customer strategies and driving business decisions. This is a hands-on role involving survey design, data analysis, insight generation, and stakeholder engagement. You''ll work closely with internal teams and senior stakeholders to bring the voice of the customer to life while also mentoring a Business Insight Apprentice. Key Responsibilities: Own monthly CX insight reporting to the TGB Board Translate analytics into business actions via reports, dashboards, and videos Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops Manage insight briefs and collaborate with Data Engineering & Analytics teams Drive community-based research and support cross-functional teams Coordinate and prioritise insight activity within the wider C1 programme Essential Skills & Experience: Excellent communicator with stakeholder management experience Skilled in survey platforms (e.g. Medallia, Qualtrics) Strong organisational and project management abilities Strong PowerPoint and Excel Carrying out research studies from scoping, briefing, analysis, presentation creation and debrief Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist Desirable: Power BI, SQL skills CX strategy and automotive sector experience People management or team leadership experience This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.55b20050-bc17-4e5d-bfce-3c406318dffc

Created: 2025-08-01