Resident Services Associate

Job DescriptionResident Services Associate - Build to Rent - Tottenham Are you passionate about delivering exceptional customer service and looking for your next opportunity in the thriving Build to Rent (BTR) sector?One of the UKs leading residential landlords is seeking a Resident Services Associate to join their dynamic front-of-house team in Tottenham. This is a unique chance to become part of an award-winning organisation that is revolutionising renting through outstanding service and community engagement.Why Join?Join a team that puts people at the heart of everything. Youll be the friendly face for residents, ensuring they feel at home from day one all while contributing to the seamless operation of a high-quality rental development.What Youll Be Doing:Acting as a key point of contact for residents throughout their journeyEnhancing resident satisfaction through the companys five-star service framework: Respond, Communicate, Personalise, Care, and RespectBuilding strong relationships with residents and local partnersSupporting the delivery of exceptional property management and customer servicePromoting community engagement and collaboration across teamsYoull Excel In This Role If You:Have customer-facing experience in hospitality or property sectorsAre a confident communicator with great interpersonal skillsEnjoy working as part of a close-knit teamAre proactive, positive, and thrive on making a differenceHave an eye for detail and a passion for delivering top-tier serviceExperience in events or community engagementKnowledge of Health & Safety complianceCustomer service or property-related qualifications

Created: 2025-06-14