Automotive Service Advisor

Aftersales - Complaints Handler Location: Enfield, EN1 (Initial 3 weeks based in Watford) Hours: Monday to Friday: 8:30 AM 5:30 PM Two Saturdays per month: 9:00 AM 3:00 PM Salary: 28,000 31,000 per annum + Bonuses About Us Were one of the UKs busiest and most vibrant used car supermarkets, selling over 1,000 vehicles per month , with a strong team of 300+ staff . Based in Enfield , we pride ourselves on a dynamic company culture, excellent customer service, and exceptional growth opportunities. The Role As our Aftersales - Complaints Handler , youll be a key part of our customer experience team, handling post-sale complaints and ensuring customer satisfaction with professionalism and empathy. Youll work closely with our workshop team, customer service, and management to ensure all complaints are resolved efficiently and fairly aiming to turn every issue into a 5-star experience. Key Responsibilities Manage customer complaints relating to recently purchased vehicles that have developed faults. Book cars in for diagnostics or repairs, working closely with the Workshop Controller. Keep customers informed throughout the repair process, managing expectations clearly and honestly. Maintain low vehicle return rates by resolving complaints promptly and professionally. Encourage happy customers to leave 5-star reviews post-resolution. Document all communications and outcomes accurately in the system. Work with the management team to improve complaint handling processes. Requirements Minimum 2 years' experience in a used car dealership or automotive aftersales role. Solid understanding of vehicle finance , warranty products , and car repair processes . Strong working knowledge of Consumer Rights Act 2015 and related motor trade legislation. Excellent communication and negotiation skills. Confident under pressure and able to deal with difficult situations calmly and constructively. Strong organisational and time management abilities. Why Join Us? Be part of a fast-growing, industry-leading company. Clear progression routes and development opportunities. Vibrant team culture with regular staff events and incentives. Competitive salary and performance bonuses. TPBN1_UKTJ

Created: 2025-08-26