Field Service Technician

Job Description Hours: Mon - Fri 8.30am to 5pm (plus on call requirements)Salary: CompetitiveLocation: EdinburghContract: Full time, permanentWho We Are at Drive MedicalDrive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.Leading the World with Innovative Solutions that Enhance LivesMake a Real Difference in Your CommunityAt Drive Medical, we believe in giving back to our local communities. As a Field Service Engineer, youll play a crucial role in helping people live at home and supporting them to lead better lives. Your work will have a direct impact on improving the quality of life for individuals in needincluding supporting the NHS, hospitals and care homes to deliver essential services.Applicants must live within a reasonable commuting distance of our site in EH16, Edinburgh. Ideally, you should be based within approximately a 45-minute drive to ensure reliable travel to and from work. What Youll Be DoingYoull maintain and service medical equipment, ensuring high standards of care and customer satisfaction. Youll travel between sitesincluding customer homesand be responsible for installations, collections, repairs and cleaning in line with infection control policies.Key Responsibilities:Service and repair Drive Medical and competitor productsPlan daily tasks for maximum efficiencyCarry out unplanned and PPM and repairsCommunicate effectively with internal teams and customersDeliver exceptional customer serviceHandle equipment safely and follow health & safety protocolsMaintain van stock and complete accurate paperworkParticipate in the on-call rotaSupport additional duties as required by managementWhat Were Looking ForTraining will be provided for the right candidate.Manual handling and driving skillsEmotional resilience when working with vulnerable customersKnowledge of medical equipment such as profiling beds, hoists, wheelchairs, and moreUnderstanding of infection control and inventory managementFamiliarity with LOLER regulations and service administration would be advantageousOther desirable skills and experience:PAT TestingFirst AidFire Warden certificationWhy You'll Love Working With UsWere not sharing the salary just yet, but its competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognisednot just with pay, but with great benefits and support.Heres what you can look forward to, beyond the salary:Generous Annual Leave 34 days to start, rising to 36 with service, plusyour birthday offevery year! You can alsobuy, sell, or carry overleave to suit your lifestyle.Pension Scheme Helping you plan for a secure future.Employee Assistance Programme Free, confidential support for your mental, emotional, and financial well-being.Bike2Work Scheme Save money and stay healthy with tax-efficient bike purchases.Free Onsite Parking No stress, no extra cost.Long Service Recognition We celebrate your loyalty and contributions.Staff Discount Enjoy great savings on our products.Perkbox Access Unlock a world of perks, discounts, and rewards to make life a little sweeter. Eligibility for some benefits depends on length of serviceEqual Opportunities Statement:At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.Please note:All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.REF-227 213JBRP1_UKTJ

Created: 2026-03-12