Team Lead - Switchboard - GH

Join to apply for theTeam Lead - Switchboard - GHrole atNHS Lothian 20 hours ago Be among the first 25 applicants Join to apply for theTeam Lead - Switchboard - GHrole atNHS Lothian NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.Team Lead - NHS Lothian Switchboard Grade: Band 4 Contract: Permanent Location: Lauriston Building, Edinburgh Hours: 37 posts available. The service operates 24hrs a day 7 days a week, including Public Holidays. Staff work a mix of shifts in an 8 week shift rotationSalary: £30,353 rising to £33,016 per annum. Placement on salary scale is dependent on confirmation of previous relevant NHS service. Shift Enhancements will be applied for out of hours, weekend and public holidaysWe’re looking for a Switchboard Team Lead (Band 4) to join our busy and high-performing Telecoms Team. This is an exciting, people-focused role where your leadership, organisational skills, customer service background and team spirit will be highly valued.You’ll be responsible for leading a team of B3 Senior and B2 Call Handlers, supporting daily operations. You’ll support your team in providing a consistently excellent switchboard service, handling everything from routine queries to emergency situations with calm professionalism.You must be able to listen sensitively and communicate clearly and accurately. Patients you speak to may be anxious or upset and they will rely on you to instill confidence with your enthusiastic, focused and professional approach to every call.The post holder will be expected to have excellent leadership skills, communication skills, be able to demonstrate consistent attention to detail along with displaying excellent customer service skills. The ability to listen and question callers to get the right information is key to the role.Other useful abilities include the ability to follow instructions and procedures and the ability to remain calm during a challenging situation.The post holder will need to be able to maintain concentration and accuracy in what can often be an intense, complex and sometimes challenging environment. Often dealing with frustrated and upset people who are looking for a service that they are not familiar with or a loved one who has been admitted to hospital.Benefits: As an NHS Lothian employee on a 7day shift pattern, you will be entitled to: 35 days annual leave (rising to 41) pro-rata (New to service is 27days annual leave plus 8 days Public Holiday which is lumped into your annual leave allocation) enhanced pay for working during out of hours periods enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme NHS discounts on goods and servicesBefore applying applicants should ensure they carefully read the role requirements and meet the essential criteria in the Job Specification documentPlease read the attached Job Pack for further information and details on expected timelines for the recruitment process Informal enquires to: Marie Bell, Switchboard Manager, Telecoms Or Julie Denholm, Telecommunications Service Manager 07971 080918 - Apply online Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at NHS Lothian by 2x Sign in to set job alerts for “Team Lead” roles.Edinburgh, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 20 hours ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 20 hours ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 5 days ago Edinburgh, Scotland, United Kingdom 20 hours ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 4 days ago Diary Manager and Researcher (Scotland Office) (Ref: 7434)Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 1 week ago East Lothian, Scotland, United Kingdom 2 weeks ago Kirkcaldy, Scotland, United Kingdom 3 days ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 2 days ago Edinburgh, Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 4 days ago Glenrothes, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 5 days ago Edinburgh, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 23 hours ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 1 week ago Governance, Reporting and Oversight Team LeaderEdinburgh, Scotland, United Kingdom 1 week ago Musselburgh, Scotland, United Kingdom 3 days ago Edinburgh, Scotland, United Kingdom 1 week ago Livingston, Scotland, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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Created: 2025-07-20