Brook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team. Main duties: To lead team taking inbound calls to arrange bookings. To make occasional outbound calls as required. To support team development on calls & training. To upsell where possible. To assist with exceptional customer service. Knowledge, skills, abilities and experience (Desired): Experience in Team Lead/Supervisory role Experience with Motor Trade (non-essential) Excellent attention to detail Strong verbal & written communication skills Company Benefits Pension contributions 24 days leave + bank holidays Excellent development opportunities Bonus pay - Uncapped Realistic OTE 40k Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ