Account Manager

Job Title: Account Manager Location: Cirencester Salary: 32,000 To 36,000 (40,000 to 45,000 OTE) Contract: Permanent Role Overview Account Manager Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes. This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales developmentdriving growth, improving user experience, and supporting a high-performing sales team. Key Responsibilities Account Manager Manage and optimise all online sales platforms, including the customer portal and company website. Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries. Coordinate order fulfilment, after-sales support, and customer service for a seamless experience. Align online campaigns with marketing and sales objectives to grow digital revenue. Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements. Maintain accurate CRM data and manage inbound leadsqualifying, tracking, and nurturing prospects. Conduct introductory and follow-up calls to progress leads through the sales pipeline. Liaise with the global e-commerce team and share best practices across the business. Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI. Keep product listings, pricing, and online content accurate and up to date. Stay current with digital trends, tools, and technologies to continually enhance processes and user experience. Key Experience & Qualifications Account Manager Degree in Business, Marketing, E-Commerce, or a related field Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management Strong CRM experience and confidence using analytics tools such as Google Analytics Excellent organisational, multitasking and communication skills Analytical mindset with the ability to translate data into actionable improvements Detail-oriented, proactive and highly customer-focused Comfortable working in a fast-paced environment and adaptable to changing priorities Ideal for someone who blends technical confidence with commercial awareness Benefits Account Manager Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required) Pension: 4% employee / 8% employer contribution 25 days holiday + bank holidays Death in Service: 4 salary Healthcare included For more information on this role, please contact Ben Dawson on 01453 829522 or send copy of your CV to For details of other opportunities available within your chosen field please visit our website Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. TPBN1_UKTJ

Created: 2025-12-13