Customer Service Representative

Customer Service Representative – EdinburghStart Date: 29th SeptemberSalary: £24,570Location: EdinburghContract Type: Permanent, Full-Time (37.5 hours/week, Monday–Friday)Are you passionate about helping people and looking to build a career in financial services? Davies is hiring Customer Service Representatives to join a leading Pensions & Life Assurance provider in Edinburgh.In this role, you'll be the first point of contact for customers, guiding them through their retirement journey and helping them make informed decisions about their financial future. This is a telephony-based position, so speaking with customers throughout the day is expected.What You'll Do:Provide exceptional customer service over the phoneBuild trust and rapport with each callerExplain complex pension-related topics in a clear and friendly wayHelp customers feel confident and informed every step of the wayWhat We’re Looking For:Strong communication and listening skillsA natural desire to help othersCalm, logical approach to problem-solvingWillingness to learn and grow within the roleWhat You’ll Get:25 days holiday + bank holidaysFull training and ongoing developmentOpportunities for career progressionAccess to a supportive and inclusive working environmentJoin a team that values your growth and celebrates success. If you're ready to make a difference in customers' lives and grow your career, we’d love to hear from you.Apply now or reach out for more information!

Created: 2025-09-11