Service Manager

Experienced Vehicle Service Manager – Dudley Motor Company VauxhallLocation: Dudley, West Midlands Salary: Competitive + Bonus Scheme + Benefits Hours: Full-timeDudley Motor Company, part of the Worcester Carsales Group, is looking for a highly motivated and experienced Service Manager to lead our busy Vauxhall Service Department. This is an exciting opportunity for an ambitious individual with a proven track record in the motor trade to join a well-established, customer-focused dealership.About the Role: As Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, managing a team of skilled technicians and service advisors to deliver the highest standards of customer care, productivity, and profitability.Key Responsibilities:Lead, motivate, and develop the service team to achieve departmental targetsEnsure exceptional customer satisfaction and retention through excellent serviceManage workshop loading, efficiency, and quality controlMonitor financial performance, budgets, and key metrics (CSI, WIP, etc.)Ensure compliance with manufacturer standards and company policiesWork closely with other departments to optimise aftersales performanceAbout You:Must have proven experience as a Service Manager or Aftersales Manager within a franchised dealershipStrong leadership, coaching, and organisational skillsExcellent communication and customer service abilitiesCommercial awareness with the ability to drive profitabilityKnowledge of DMS systems and manufacturer service processesWhat We Offer:Competitive salary with performance-related bonusManufacturer and in-house training opportunitiesStaff discount schemes across our groupLong-standing, supportive team environmentThe chance to join a respected local business with strong community ties

Created: 2025-08-17