Welcome Supervisor

Welcome Supervisor – Ascot & MacclesfieldLocations: Ascot (Berkshire) & Macclesfield (Cheshire) | Seasonal RoleLaplandUK is a world-class immersive Christmas experience created by top Hollywood and West End talent. Now in its 18th season, this award-winning 4-hour live adventure welcomes over 170,000 guests each year, bringing festive magic to life through powerful storytelling, breathtaking sets, and unforgettable performances.Families begin their journey at the Woodland Check-In and Elven Bazaar—and that's where you come in.We’re looking for organised, confident, and warm-hearted leaders to join our guest experience team as Welcome Supervisors at our Ascot and Macclesfield sites.The RoleAs a Welcome Supervisor, you’ll take ownership of the check-in and front-of-house operations. You’ll lead a team of Elves, ensuring every family is welcomed with efficiency, care, and festive cheer. From briefing your team to managing safety and staffing, you’ll set the tone for each guest’s magical journey.Key responsibilities:Supervise daily check-in and the Elven Bazaar, ensuring safe, smooth operationsLead and motivate a team of Elves through daily briefings and shift supportFoster a guest-first culture while maintaining morale and high performanceManage shift rotas, report absences, and escalate staffing concernsUphold accessibility and inclusion procedures across your areaLiaise with other departments to resolve issues quickly and effectivelySupport VIP and PR guest visits with professionalism and attention to detailComplete all required training and stay updated on safety and operations protocolsAbout YouYou’re a natural leader with a calm, capable approach—even in busy environments. Whether from events, visitor attractions, theatre, or hospitality, you know how to keep operations smooth, guests happy, and your team engaged.You’ll bring:1+ year in a supervisory or team lead role in a guest-facing environmentSolid understanding of health 'safety best practicesStrong interpersonal, communication, and team management skillsA tech-savvy mindset and comfort using rotas and digital toolsA positive, problem-solving attitudeExperience in live events or attractions is a plusLocationsAscot – Whitmoor Forest, Swinley Road, Ascot, SL5 8BD Macclesfield – Capesthorne Hall, Congleton Road, Siddington, SK11 9JY (Free parking available | Shuttle service from local train stations)Key DatesInduction: Ascot – Saturday 26th October 2025 Macclesfield – Thursday 24th October 2025Live Event: 6th November – 24th December 2025Shifts: AM or PMPay & Perks£17.00 per hourOne hot meal per shiftPaid breaksFree tea, coffee, and soft drinks20% staff discount in LaplandUK shops (selected dates)Free staff parkingAccess to on-site canteen and refreshmentsShuttle service from Ascot or Macclesfield stationsA warm, supportive team in a truly magical working environmentJob TypeFixed-term contractFull-time or part-time roles availableHow to ApplyIf you’re a confident team leader with a festive spirit and a passion for creating unforgettable guest experiences, we’d love to hear from you.Apply now via our Careers Portal:

Created: 2025-08-01