Aftersales Manager

Job DescriptionAftersales ManagerStratstoneBMW & MINI DerbyOTE up to 77,000 ( uncapped) with company car, pension, critical illness, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales servicesCan you bring a passion for incredible customer service to a new career an Aftersales Manager at BMW & MINI DerbyWere looking for a dynamic Service / Aftersales Manager to take responsibility for both our main workshop and preparation centre a combined total of 29 state-of-the-art ramps. This is a fantastic opportunity to lead in a high-performance environment, working with the latest tools and technology in a facility designed for efficiency and excellence.Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As an Aftersales Manager, youll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.What does the role of Aftersales Manager involve?Ensure all warranty and repair work adheres to both manufacturer and company standardsManage the Service departments budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materialsReview pricing policies and ensure appropriate legislation is adhered toLead your Service Team, motivating and coaching to over-achieve targets and KPIsMaintain a safe working environment, adhering to health and safety processesEnhance customer service levels to achieve a fantastic CSI score for your departmentWhat qualities do I need to succeed in the Aftersales Manager role?A background in running a successful workshop or parts departmentExperience of working in a fast-paced, target driven environmentImpressive leadership skills, able to motivate a team to work together and exceed targetsStrong business acumen, alongside great knowledge of consumer and vehicle legislationA passion for providing exceptional levels of customer service, and putting smiles on faces!Life at Stratstone;Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you loveCelebrate your special day with an extra day off on your birthdayOur industry-leading Family Leave Policies ensure youre supported when it matters mostTake a paid day to volunteer and give back to a cause close to your heartWe believe in recognising dedication and loyalty, thats why we celebrate long service milestone anniversariesUnlock your potential with tailored training and endless career growth opportunitiesCommute for less with our cycle to work schemeAccess high street discounts to make the everyday a little more rewardingKnow someone perfect for Lithia UK? Earn rewards through our internal referral schemeAt Lithia UK, our growth is powered by our people:As one of the largest automotive retailers globally, were passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our valuesEarn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!fuel everything we do. Join us, and youll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, wed love to have you with us on this journey.

Created: 2025-07-06