Contract Support

Hybrid roleKey Responsibilities:Coordinate the daily workload of the Services team, ensuring engineers are fully utilized.Handle client enquiries via phone and email, assigning tasks to engineers, subcontractors, or managers as needed.Act as system administrator for the CAFM platform used by the Services team.Schedule and assign maintenance service visits for engineers and subcontractors.Raise purchase orders for subcontractors related to maintenance activities.Track and file service reports from engineers and subcontractors, and share them with clients.Follow up on quotations and recommendations after maintenance tasks are completed.Update client systems and portals with relevant job and service information.Support financial and commercial operations, including purchase order management, invoice processing, and job billing.Assist in the preparation of financial documentation and reports.Manage supplier and subcontractor purchase orders and oversee the full order-to-invoice process.Process customer orders, raise sales invoices, and update weekly sales forecasts.Serve as the first point of contact for escalations, addressing queries and complaints via phone and email.Ensure a fully auditable trail for all invoices, timesheets, purchase orders, and payment approvals.Provide backup support to the Senior Contract Support during absences or when needed.Perform additional tasks as requested by the Line Manager.Key Skills & Experience:Proficiency in Microsoft Excel, Word, Outlook, and CAFM systems, along with experience using client-facing reporting tools.Strong IT skills across MS Office applications.Excellent numeracy and literacy skills.Prior experience in facilities management or the construction industry.Flexible, methodical, and detail-oriented approach to work.

Created: 2025-08-03