Customer Account Manager

Job DescriptionReporting to the Branch Manager and, indirectly, to the Sales Director, the Customer Account Manager is responsible for managing the sales across a specific regional area.The Customer Account Manager is part of the local branch team and plays a general role in supporting the wider branch.Key Duties and ResponsibilitiesThe Customer Account Manager has authority to plan his/her own workload within the guidelines set by company targets and the sales plan and in consultation with the relevant Branch Manager and Sales Director.The key duties and responsibilities of the role are:Sales & CustomersTo embrace the company philosophy as Specialists in Critical Moving Products.To actively seek opportunities to help save the customer time & money and to fully document such case studies.To drive business growth for AFC by providing day to day management of product & service sales in your area, ensuring that the area is managed in a highly professional manner.To seek, gain and proactively develop new accounts as well as working with existing customers to strengthen our visibility and market share at every opportunityTo achieve targets set for number of customer visitsTo generate enquiries and sales in your accountsTo accurately record all customer/supplier activity via AFC systems including being responsible for ensuring key customer contact details are up to dateTo use available information to monitor data to identify and address accounts which are in declineTo be knowledgeable about our customers and products and to continuously develop this knowledgeTo develop sales across all relevant product groups in each customer.To have a good awareness of and lead the branch response on any sales, product and other company promotionsTo be up to date on and hold a full range of company literature and information (including electronic information) in respect of products, etcTo share marketing and sales leads with colleagues across the UK.OtherTo undertake other work in support of the branch and to meet business demands, as directed by the Branch ManagerTo be aware of and to comply with all AFC health and safety policies and the policies of customersTo be aware of and adhere to all other company policies and standards including ISO accreditationsTo be responsible for the maintenance of any AFC equipment used while carrying out the role including PPE, vehicle, IT and communications equipmentTo take responsibility for personal development in respect of product training and sales skills and to actively participate in all sales and training eventsTo actively participate in regular review meetings with Branch Manager and, as necessary, with Sales DirectorSkills, experience and attributes requiredBusiness to business sales, ideally within an engineering environmentA drive for salesExcellent customer service skillsTeam playerSelf-motivatedClean driving licence

Created: 2025-06-21