Service Manager - Repairs

Job Description ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.JOB DESCRIPTIONAbout the roleWe have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We are currently working to a hybrid working style.The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.What were looking forWe know that how we do things is just as important as what we do, so youll not only be highly self-motivated with the rigour to pursue goals, but youll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.Youll be able to demonstrateEssential:Up to date knowledge of building construction, maintenance, repairs and safety legislation.Experience of leading, managing, developing and motivating teams.Up to date knowledge of housing sector best practice and relevant legislation.Knowledge and experience of sub-contractor management.Experience of successfully delivering an excellent customer focussed repair service.Experience of repairs management information systems.Excellent oral and written communications.Ability to manage and performance manage operational teams.Demonstrate the Guinness Behaviours.Desirable:Experience of working as part of a management team delivering front line services.Excellent organisational and time management skills.QualificationsEssential:Experience of working as part of a management team delivering front line services.Excellent organisational and time management skills.Desirable:Site Management Safety (SMSTS).This position will require a basic DBS check, which will be paid for by The Guinness Partnership.If youre interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.REEDTGPBenefitsHolidays:We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.Performance Pay:Annual Performance Score bonus subject to eligibilityLife Assurance:For peace of mind Guinness provides three times salary life cover in the event of your deathHealth Plan Options:There are a couple of health care schemes available depending on the post gradeVDU/DSE:Free eye test vouchers every 2 years with 55 contribution to glasses if requires for VDU workAdditional benefits include:Access to the Finance wellbeing portalProfessional subscription annual paymentTravel season ticket loanCar lease schemeJBRP1_UKTJ

Created: 2026-01-08