Credit Controller

Credit Controller Head Office Crewe Experienced proactive Credit Controller to join our team, having good telephone manner with experience in high volume inbound and outbound calls and excellent attention to detail, ensuring timely payments, resolving queries, and maintaining strong customer relationships 25 Days Holiday + Bank Holiday + Hybrid Working Monday-Friday, rotational shift pattern (08:3016:30, 09:00 17:00 & 09:30 17:30) subject to change and business requirements. Saturdays in peak winter months October March working 1/5 on a rotational basis, paid overtime reservation for change along business requirements The role: Cash Collection: Actively chase all overdue B2B & B2C overdue and pre-emptive debt to ensure invoices due are paid on time, in line with payment terms and credit limits. Inbound Calls: Manage inbound customer and internal depot calls. Order Release: Review stopped orders regularly for release and work alongside our Sales Teams to clear any overdue balances or queries and to manage credit limits and release orders within SLA. Query Management: Identify queries and liaise with our Sales Teams to effectively resolve customer queries to maintain good customer services levels. Ledger Management: Regular debt ledger review, account reconciliations and manage unallocated cash Fuel Cards: Oversee high-spend fuel card accounts, ensuring credit exposure is within acceptable limits. Policies & Procedures: Adhere to company policies and procedures, striving for best-in-class credit control practices Skills & Experience Required: Strong commercial awareness in a competitive industry. Excellent telephone manner with experience in high-volume inbound and outbound calls. Effective communication skills with both B2B and B2C customers. Ability to build and maintain relationships with key stakeholders. Proficiency in Microsoft Excel; SAP experience is desirable Whats on offer: 25 days holiday plus bank holidays Opportunity to purchase up to 5 extra holidays per year. Monthly employee recognition awards Long service awards Access to free virtual fitness sessions Contributory workplace pension scheme Healthcare cashback plan Employee assistance programme Cycle to work scheme. Life assurance scheme Why choose NWF Fuels: NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIMs listed NWF Group listed on the London Stock exchange. If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels. REF-223416 TPBN1_UKTJ

Created: 2025-08-16