Main Trust Switchboard Telephonist / Emergency Call Handler

The following Telephonist vacancy has become available within the trust's Main Switchboard department. 1 x 25 hours per week 1 x 17.5 hours per week Position will include covering our 24-hour rota, including night shifts, bank holidays, and weekends. This position requires coverage of a 24/7 rota, including unsocial hours, weekends, and bank holidays. Anessentialpart of this vacancy is theflexibilityto cover colleagues' leave. You must be a team player and have the confidence to work alone. This position involves lone working shifts; therefore, we are looking for someone with a confident personality and the ability to multi-task during busy times. We are an extremely busy department and the main first point of contact for the Trust. Therefore, a courteous, helpful, and positive telephone manner with excellent communication skills is essential. Last year, we received over 1 million calls. Alongside handling these, we also monitored and actioned page requests, efficiently managed Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria. This was just a small part of our daily duties. Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides high-quality, safe, and effective healthcare to the people of Cheshire and beyond. The Trust manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. It was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008. We employ nearly 5,000 staff and provide around 540 hospital beds, offering a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. The Trust is part of the Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership providing community services across South Cheshire and Vale Royal. During the Coronavirus pandemic, the Trust was nationally recognised for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to ensure safety for staff and patients through proper PPE use. The 2020 NHS Staff Survey showed improvements in safety culture, with 92% of respondents feeling their role made a difference. The Trust was also nationally recognised for workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and believe that to provide the best quality, compassionate care, we must also support our colleagues. For further details or informal visits, contact: Name: Sharon Williams Job title: Switchboard Supervisor Email: Telephone: 01270 255141 Please contact Sharon via the Switchboard on 01270 255141, Monday to Friday, 9 am - 3 pm, to discuss this position further or to arrange a visit to the department prior to application submission.#J-18808-Ljbffr

Created: 2025-07-19