Receptionist

Receptionist/Finance Support Report to Finance Manager Milk and Operations JOB PURPOSE To be the face of the Company and meet and greet visitors to the dairy in a warm and friendly manner, this role also supports the finance function in a variety of matters. The role may also take on various supporting tasks for other areas of the business as required. CONTEXT The post holder, reporting to the Finance Manager Milk and Operations, will be responsible for:- Reception Meeting and Greeting customers and visitors to the dairy Organising meeting rooms and lunches as required for business meetings Answering the main switchboard and dealing with any calls as necessary Monitoring and dealing with emails that come into the enquiries email address Ordering of Stationary for the company Finance Liaising with all Senior Managers of the business to make sure that all TMS queries have been dealt with in a timely fashion (this includes working with Accountant of the business) Production of KPIs in relation to TMS (overtime/sickness metrics) Raising of PO for Finance/Commercial/NPD/MD & Milk Procurement as necessary GRN products/services in when received Provide back-up for other finance roles within the business Other adhoc duties as and when required ACCOUNTABILITIES A list of statements identifying the principal outputs required of the job, which integrate to achieve the purpose of the job. Meeting and Greeting customers and visitors Organising meeting rooms and lunches Monitoring of enquiries email account Main switch board phone calls Ordering of Stationary TMS Queries Production of Weekly KPIs Raising of PO for departments GRN Products Dealing with incoming / outgoing post Adhoc Success Criteria / KPIs All visitors sign into the self-sign in screen and feel welcomed to the site All meetings rooms are booked as necessary and lunches are arranged before the day All emails are dealt with within 24 hours and no repeat emails sent from customers etc All calls to the business are handled and dealt with in a professional manner and no SMT get cold calls transferred to them unless agreed Making sure that at all times we have sufficient stock of stationary so that when an employee needs stationary we have enough on hand Making sure that ALL TMS queries are dealt with in the week or the first few KPI report is issued on a weekly basis with all information relevant to this role completed in a timely and accurate fashion days of the following week so that accurate metrics can be calculated PO are raised and signed off within 24 hours of the Senior Manager asking for this to be done All services/products are booked in within 24 hours of the product being received or the service work being completed Post is organized daily and gets to the right area of the business efficiently and confidentially Agreed with each request FURTHER AREAS OF ACHIEVEMENT Assist the Finance Team in other areas of the business as directed by either the Financial Managers or Finance Director of the business Work within the framework of CDLs core values, including continuous improvement of the role In common with all other members of staff, adherence to Companys policies and procedures including food safety, Health and Safety, hygiene and good housekeeping Additional duties as may be required as part of the role Willingness and desire to attend training courses to improve personal performance/ability. KNOWLEDGE, SKILLS & EXPERIENCE What skills, qualifications and experience are necessary for full and effective performance? Microsoft offices skills are a necessity for this role inc. but not limited to Word and Excel Ability to use accounting packages and or TMS systems would be desired Prior experience of being the face of a company would be desirable but not essential just the understanding of what is required Ability to communicate effectively and articulately in English language COMPETENCIES The personal strengths and behaviours that must be demonstrated in the job. Very personable individual as they will be required to communicate with all levels of the business and external visitors Person needs to be a self-starter and be able to manage their own work load as necessary Sensitivity of position will mean this person is exposed to what is going on within the business and therefore discretion and integrity is absolute paramount Ability to prioritise, manage own workload, work within time constraints and ensure strict deadlines are achieved in fast-moving environment subject to change Structured and resilient approach to work. Demonstrating a proactive approach with a high level of accuracy and commitment Ability to use initiative to solve problems Flexible approach to work Ability to make decisions using own initiative TPBN1_UKTJ

Created: 2026-02-07