Tenancy Management Officer

Job Description Tenancy Management OfficerChichester covering surrounding areasFixed Term Contract - 12 Month Maternity Cover ending 25/06/2027Up to 35,000Would you like to join Hyde as a Tenancy Management Officer?At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happensupporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.What you'll be doingLeading and resolving ASB and tenancy enforcement cases from start to finishConducting investigations, risk assessments and developing clear case plansManaging breaches including illegal occupation, abandonment and sublettingSupporting sensitive cases involving safeguarding, domestic abuse and vulnerabilityPreparing high-quality legal documentation and attending court where necessaryWorking closely with police, local authorities, safeguarding teams and community partnersMaintaining accurate records and ensuring compliance with legislation and policyIdentifying trends and contributing to service improvement and prevention strategiesWhat we're looking forWe are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment.You will also bring:Strong investigative and case management skillsConfidence handling complex, sensitive and sometimes confrontational situationsExcellent communication skills with the ability to build trust and de-escalate issuesExperience working collaboratively across agencies and internal teamsA methodical and evidence-led approach to decision makingA commitment to delivering fair, proportionate and legally sound outcomesWhy join Hyde?At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purposecreating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connectedwhile helping to shape thriving, inclusive neighbourhoods.BenefitsExcellent pensionGenerous holiday allowanceLife assuranceFlexible benefits platformCareer development & learning supportVolunteering daysDiversity, inclusion and accessibilityEquity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.JBRP1_UKTJ

Created: 2026-04-29